These Terms of Service ("Terms") constitute a legally binding agreement between you ("Tenant," "you," or "your") and InkReef ("InkReef," "we," "us," or "our") governing your access to and use of the InkReef platform, including all related services, applications, and websites (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

1. Definitions

"Platform" means the InkReef software-as-a-service application, including the web application, APIs, customer portal, online storefront, and all related tools.
"Tenant" means a business or individual who creates an account on the Platform to manage their custom apparel operations.
"Tenant Data" means all data uploaded, entered, or generated by a Tenant through the Platform, including customer records, orders, quotes, invoices, designs, artwork files, and communications.
"End Customer" means any customer of a Tenant who interacts with the Platform through the customer portal or online storefront.
"Subscription" means the paid plan selected by the Tenant, which determines feature access and usage limits.

2. Account Terms

You must provide accurate, complete, and current information when creating your account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You must be at least 18 years old and legally capable of entering into a binding contract.
You must promptly notify InkReef of any unauthorized use of your account.
InkReef reserves the right to suspend or terminate accounts that provide false information.
One person or legal entity may not maintain more than one free or trial account.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

Use the Service for any illegal activity or to promote illegal content.
Upload, distribute, or transmit malware, viruses, or other harmful code.
Attempt to reverse engineer, decompile, or disassemble the Platform.
Scrape, crawl, or use automated tools to access the Service beyond published API limits.
Share account credentials with unauthorized parties.
Circumvent, disable, or interfere with security features of the Service.
Use the Service to send unsolicited commercial messages (spam).
Impersonate another person or entity.
Interfere with or disrupt the integrity or performance of the Service.

For full details, see our Acceptable Use Policy.

4. Service Description

InkReef provides a cloud-based platform for custom apparel businesses to manage their operations, including:

Quote and order management
Invoicing and payment tracking
Customer relationship management
Customer-facing portal and online storefront
Design and artwork management
Email and SMS communications
Integrations with third-party services (Stripe, QuickBooks, Google Calendar, etc.)

InkReef provides the platform and infrastructure. Tenants are solely responsible for their own business operations, including pricing decisions, artwork quality, production timelines, customer communications, and dispute resolution with their end customers.

5. Payment Terms

Subscriptions are billed monthly or annually, as selected at sign-up.
All fees are stated in US Dollars and are non-refundable unless otherwise stated.
Payment is processed through Stripe. By subscribing, you also agree to Stripe's terms of service.
InkReef may change pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle.
If payment fails, InkReef will attempt to collect for up to 14 days. After that, your account may be suspended.
Free trials are available as specified on our pricing page. No credit card is required for trial accounts.

6. Payment Processing for End Customers †

Posted July 17, 2026. For accounts created before that date, this section takes effect August 17, 2026, per the 30-day notice commitment in Section 15; it applies immediately to accounts created on or after July 17, 2026.

The Platform enables Tenants to accept payments from their End Customers through Stripe Connect or other supported payment providers. In every such transaction, the Tenant — not InkReef — is the merchant of record. InkReef is not a party to any transaction between a Tenant and its End Customers and does not sell, fulfill, or guarantee any goods or services offered by a Tenant.

Merchant Responsibilities: The Tenant is solely responsible for fulfilling its orders, for the accuracy of the amounts it charges, for issuing refunds, and for resolving disputes and chargebacks (including any associated fees) arising from its transactions.
Card-Network Compliance: The Tenant is responsible for complying with the applicable card-network rules and for collecting and remitting any taxes due on its sales.
Surcharges: If a Tenant configures a credit-card surcharge, the Tenant is solely responsible for ensuring that the surcharge is lawful in the End Customer's state, including any applicable surcharge caps and required disclosures.
Stripe Agreements: Payment processing services for Tenants on the Platform are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Tenant on the Platform, the Tenant agrees to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.
Business Information and Data Sharing: As a condition of InkReef enabling payment processing services through Stripe, the Tenant agrees to provide InkReef accurate and complete information about the Tenant and its business, and authorizes InkReef to share it and transaction information related to the Tenant's use of the payment processing services provided by Stripe. Stripe provides its payment services through financial partners (acquirers), whose identities and contact information are set out in Stripe's acquirer disclosure; information handled by Stripe is described in the Stripe Privacy Policy.
Reimbursement: If Stripe debits or withholds funds from InkReef on account of a Tenant's transactions — including chargebacks, refunds, fines, or negative balances on the Tenant's connected account — the Tenant will reimburse InkReef for those amounts on demand.
Suspension: InkReef may suspend or disable payment features on reasonable suspicion of fraud or violation of card-network rules.

7. Customer Communications †

The Platform allows Tenants to send email and SMS messages to their End Customers, including through a Tenant-owned ("bring your own") SMS provider account. For all such messages, the Tenant is the sender and is solely responsible for compliance with all applicable communications laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable carrier rules.

Consent: The Tenant represents and warrants that it obtains and records prior express consent from each recipient before sending any text message. A phone number on file does not by itself constitute consent.
Opt-Outs and Identification: The Tenant will honor opt-out requests promptly and in any reasonable form, and will identify its business truthfully in every message.
Platform Tooling: InkReef provides compliance tooling — including double opt-in, automatic STOP keyword and opt-out-phrase handling, HELP auto-responses on SMS providers that support webhook signature verification, and opt-out recordkeeping — as a convenience. This tooling does not shift or reduce the Tenant's legal responsibility for its communications.
Indemnification: Claims arising from a Tenant's communications are subject to the Tenant's indemnification obligations under Section 13 (Indemnification).

8. Electronic Signatures †

The Platform enables Tenants to send documents to their End Customers for electronic signature. Any document signed through the Platform is an agreement between the Tenant and its End Customer. InkReef is not a party to those documents and makes no representation that any document is suitable for electronic execution.

ESIGN Disclosure: Before signing, the signer is presented with an electronic-records disclosure consistent with the federal ESIGN Act, and the Platform captures the signer's affirmative consent to transact electronically.
Evidence: The Platform records signer identity, IP address, and timestamp evidence within the sealed PDF of the completed document.
Tenant Responsibility: The Tenant is responsible for determining whether electronic signature is legally appropriate for a given document and its intended use.

9. Data Ownership

Tenant Data: You retain full ownership of all Tenant Data. InkReef does not claim any intellectual property rights over your data, including customer records, orders, designs, artwork, or any other content you upload or create on the Platform.
Data Export: You may export your data at any time through the Platform's export features. InkReef will provide data export assistance upon written request.
Data Isolation: Each tenant's data is stored in a separate database. Tenant data is never shared with, visible to, or accessible by other tenants.
License Grant: You grant InkReef a limited, non-exclusive license to use your data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or close your account.

10. Intellectual Property

Platform IP: InkReef owns all rights, title, and interest in the Platform software, including its design, code, algorithms, user interface, documentation, and branding. Nothing in these Terms transfers any Platform IP to you.
Tenant IP: You retain all rights to your branding, logos, designs, artwork, and business content uploaded to the Platform.
Feedback: If you provide suggestions, ideas, or feedback about the Service, InkReef may use that feedback without obligation to you.

11. Service Availability

Starter Plan: InkReef provides the Service on a commercially reasonable basis. No specific uptime guarantee is made for Starter plan accounts.
Professional Plan: InkReef targets 99.5% monthly uptime for Professional plan accounts.
Enterprise Plan: InkReef targets 99.9% monthly uptime for Enterprise plan accounts, as detailed in a separate Service Level Agreement (SLA).
Scheduled maintenance windows are communicated at least 48 hours in advance when possible.
InkReef is not responsible for downtime caused by factors outside our control, including internet outages, third-party service failures, or force majeure events.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

InkReef's total aggregate liability under these Terms shall not exceed the amounts paid by you to InkReef in the twelve (12) months preceding the event giving rise to the claim.
InkReef shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
InkReef is not liable for a Tenant's pricing decisions, artwork quality, production errors, customer disputes, or any other aspect of the Tenant's business operations.
InkReef is not liable for the actions or omissions of third-party services integrated with the Platform (Stripe, email providers, SMS providers, etc.).

13. Indemnification

You agree to indemnify, defend, and hold harmless InkReef and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service.
Your violation of these Terms.
Your violation of any applicable law or regulation.
Any dispute between you and your end customers.
Content you upload, create, or distribute through the Platform.

14. Termination

By Tenant: You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.
By InkReef: InkReef may suspend or terminate your account for violation of these Terms, non-payment, or for any reason with 30 days' written notice.
Immediate Termination: InkReef may terminate your account immediately without notice for illegal activity, security threats, or material breach of these Terms.
Effect of Termination: Upon termination, your access to the Service will cease. InkReef will retain your data for 30 days after termination to allow for data export. After the 30-day period, all Tenant Data will be permanently deleted.
Survival: Sections regarding Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution survive termination.

15. Modifications to the Service

InkReef may modify, update, or discontinue features of the Service at any time.
For material changes that reduce functionality, InkReef will provide at least 30 days' written notice via email or in-app notification.
Continued use of the Service after modifications constitutes acceptance of those changes.
InkReef may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles.

17. Dispute Resolution

Informal Resolution: Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days.
Binding Arbitration: Any dispute that cannot be resolved through negotiation shall be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall take place in San Francisco, California, or remotely at the election of either party.
Class Action Waiver: You agree to resolve disputes with InkReef on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or to prevent irreparable harm.

18. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, and Data Processing Agreement, constitute the entire agreement between you and InkReef.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.
Waiver: Failure by InkReef to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign your rights under these Terms without InkReef's prior written consent. InkReef may assign its rights and obligations without restriction.
Notices: InkReef may send notices to the email address associated with your account. You may send notices to legal@inkreef.com.

19. Contact

If you have questions about these Terms, contact us at:

Email: legal@inkreef.com
Website: inkreef.com

† Sections marked with a dagger were updated on July 17, 2026 and are pending review by counsel.